Effective Date: 2025-01-10

At Book Bazaar, we aim to deliver your orders swiftly, safely, and reliably. This Shipping Policy outlines how shipping works when you place an order through our Platform.

1. Delivery Partner

We use Koombiyo Delivery as our official domestic courier partner. Book Bazaar is a registered merchant with Koombiyo, and all deliveries are fulfilled via their professional network.

2. Shipping Areas

• We currently ship orders within Sri Lanka only.
• Service coverage is determined by Koombiyo Delivery’s delivery zones and availability.

3. Shipping Charges

• Shipping charges are calculated based on the distance to the delivery address and the weight of the package.
• We apply Koombiyo’s official pricing model directly, with no markup or hidden fees.
• Final shipping charges will be displayed at checkout before you confirm your order.

4. Order Processing & Delivery Time

• Orders are typically processed within 1–2 business days.
• Once dispatched, delivery times may vary based on location, ranging from 1–5 business days.
• Delivery timelines are estimates and may be affected by weather, public holidays, or other courier-specific delays.

5. Failed or Missed Deliveries

• If a delivery attempt fails due to incorrect address or unavailability, Koombiyo will attempt redelivery as per their policy.
• Additional fees may apply for repeated failed delivery attempts.
• Please ensure your contact information and address are accurate at checkout.

6. Damaged or Lost Packages

• If your package is damaged or lost in transit, please contact us immediately.
• We will coordinate with Koombiyo Delivery to investigate and resolve the issue.
• Refunds or replacements will be issued where applicable, subject to verification.

7. Contact Information

Thank you for shopping with Book Bazaar. We’re committed to making sure your books and supplies reach you quickly and safely!