Effective Date: 2025-01-10

At Book Bazaar, we are committed to providing quality products and excellent service to our customers. This Return Policy outlines your rights and responsibilities when returning products purchased from us.

1. Eligibility for Returns

• The product received is defective, damaged during delivery, or incorrect.
• The product materially differs from the description on our website.
• You wish to return unopened and unused products within the stipulated timeframe.

Important:

• Returns are not accepted for products damaged due to misuse, negligence, or normal wear and tear.
• Customized or personalized products (if any) are exempt from returns unless defective or incorrect.

2. Return Timeframe

• Requests for returns or exchanges must be made within 7 calendar days from the date you receive your order.
• Returned items must be shipped back to us within 14 calendar days from the date of delivery.

3. Return Process

To initiate a return:

• Contact our Customer Service at:
  Email: [email protected]
  Phone: 0112333444
• Provide your order number, product details, and reason for return.
• Follow the instructions given for packaging and shipping the product back.
• Return the product in original packaging, including all accessories and documentation.

4. Refunds and Exchanges

• Upon receipt and inspection of the returned product, we will notify you of the approval or rejection of your refund or exchange.
• Approved refunds will be processed within 7–10 business days to the original payment method.
• Shipping fees are non-refundable except where the return is due to our error (e.g., defective or wrong item).
• Exchanges will be shipped after receipt and approval of the returned item.

5. Shipping Costs for Returns

• You are responsible for return shipping costs unless the product is defective or incorrect.
• We recommend using a tracked shipping method as we cannot be held liable for lost returns.

6. Damaged or Incorrect Items

• Please report any damaged or incorrect items within 48 hours of receipt.
• Provide photo evidence to support your claim.
• We will arrange for replacement or refund at no extra cost.

7. Legal Rights and Disclaimers (Sri Lanka)

• This Return Policy is subject to and does not limit your statutory rights under Sri Lankan consumer protection laws, including the Consumer Affairs Authority Act, No. 9 of 2003.
• You have the right to goods that are of merchantable quality, fit for purpose, and as described.
• Returns for reasons outside the scope of this policy may still be covered under applicable laws.
• We reserve the right to refuse returns that do not meet the stated conditions.
• Our liability is limited to the value of the purchased goods. We are not liable for indirect or consequential damages.

8. Contact Information

Book Bazaar
Email: [email protected]
Phone: 0112333444
Address: Book Bazaar

Thank you for choosing Book Bazaar. Your satisfaction matters to us.